Free & Automated User Satisfaction Metrics from Conversation Log

How to Use This Tool

Want to measure customer satisfaction from conversation logs? This tool makes it easy! Just follow these steps:

1. Upload Your Conversation Log: Copy and paste your customer support chat or conversation log into the input form.
2. Run the Workflow: Click the run button, and the tool will automatically analyze the data.
3. Get Your Insights: Instantly receive sentiment analysis, Customer Satisfaction Score (CSAT), and Net Promoter Score (NPS).
4. Export Your Data: Download the results as a CSV file or save them to a sheet for further analysis.

This tool helps businesses, customer support teams, and analysts understand user satisfaction with zero coding required!

How It Works

Here’s a breakdown of how the tool processes your data:

1. Define Workflow Parameters: You provide a conversation log as input.
2. Analyze with AI: Our AI model examines the conversation, determining key satisfaction metrics:
   • Sentiment Analysis: Classifies the conversation as Positive, Negative, Neutral, or Unspecified.
   • CSAT Score: Rates user satisfaction on a scale from 1 to 5.
   • NPS Score: Measures customer loyalty on a scale from 0 to 10.
3. Store & Export Data: The results are automatically saved in a structured format, which you can download or integrate into your system.

This workflow is interactive and can be embedded into any website using an iframe code.

FAQs

Q: Do I need any technical skills to use this tool?
A: No, this tool is completely no-code and easy to use for anyone.

Q: Can I integrate this workflow into my website?
A: Yes! You can embed the workflow into your site using an iframe code.

Q: What kind of data does this tool analyze?
A: It processes conversation logs to generate sentiment analysis, CSAT, and NPS scores.

Q: Where can I find my results?
A: The analysis results are saved in a sheet, which you can download as a CSV file.

Q: How do I connect this tool to my email or support system?
A: If you need to integrate with external systems, fill in the required credentials at this page.